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Summary : Virtual Freedom - Chris Ducker

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Complete summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company".

This summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this company on doing whatever it takes to create a satisfied customer. In their book, the authors demonstrate how Nordstrom organizes and empowers its employees to use their initiative in practice. Thanks to this freedom, employees find innovative and appropriate ways to provide customers with knock-out levels of service. This summary provides the reader with useful knowledge about how to deliver amazing customer service and is a must-read for all leaders who want their company to be successful.

Added-value of this summary:
Save time
Understand key concepts
Expand your knowledge

To learn more, read "The Nordstrom Way" and find out how you can learn from the world's best customer service company and achieve excellence.

Editeur

Business News Publishing

Langue

Anglais

Pages

24

Taille

652 KB

EAN

9782511035986

Catégories

En langues étrangères, En anglais