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Summary : Brick By Brick - David C. Robertson with Bill Breen

BusinessNews Publishing

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Complete summary of Robert Bloom's book: "The New Experts: Win Today's Newly Empowered Customers at their 4 Decisive Moments".

This summary of the ideas from Robert Bloom's book "The New Experts" presents the four key customer contact moments: first contact, transaction, continued use of the product and advocacy (repeat customers). In his book, the author explains very specific ways that businesses can enhance customer encounters. This summary provides readers with an important reminder that the customer is always the most important person in any transaction.

Added-value of this summary:
Save time
Understand key concepts
Expand your knowledge

To learn more, read "The New Experts" and find out how to enhance the experience of every customer transaction you make.

Editeur

Business News Publishing

Langue

Anglais

Pages

25

Taille

624 KB

EAN

9782511023990

Catégories

Romans & fictions, En langues étrangères, Biographies et mémoires, Top des Romans