Upstream : The Quest to Solve Problems Before They Happen

Author: Dan Heath

Publisher Simon & Schuster Audio

Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rathe...

Language

English


Duration

07h47min


Published

March 3, 2020


Size

700 MB

Rental price: 19.99 € (ie 0.09 € per page read) - Included in the subscription subject to available credits

Upstream : The Quest to Solve Problems Before They Happen
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